Frequently Asked Questions

Q: Can I send it back after I've received it?

A: The short answer is No. Unless the item you bought and received is in a damaged condition, or it is obviously not the item represented in the ad, or if the description does not match the actual item received, no requests for refunds will be honored. We must stress the importance of the buyer being aware of what the item is, and resolving all questions related to the item prior to placing the order to purchase the item. In other words, know what you are buying. Of course in certain circumstances, alternative arrangements may be agreed upon.

NOTE: This policy does not apply to items which are NOT Consignment Sales items such as our custom jewelry, tin signs, kitchen decor, and other directly sold items. If in doubt, ask us.

Q: I bought a doll from you today. How long will it take to receive it?

A: That depends. As soon as I receive notice of the sale, I send an email message to the seller. Our seller clients are all individual collectors. They are not businesses. Not everyone checks their email as often as I do, so it may be a couple of days before I hear back from the seller. If I have not heard from the seller in a timely manner, I will try to contact him or her by phone. In truth, for the most part, our sellers have been prompt to reply, and in sending the sold items to their buyers. Please be patient, a seller may be away on vacation and not reachable for a few days.

Q: I would like to know more information about one of the items on your site. Can I request it?

A: Absolutely! I will try to obtain that info for you. Again, please be patient. It may take a couple of days before I hear back from the seller.

Q: Is it possible for me to contact a seller directly?

A: Sorry, no. We must respect our sellers privacy. If you have bought something from a seller through us, and upon receiving that item, the seller has provided you with their contact info, then any contact is between you and that seller.

Q: How firm is the selling price? Can I make an offer of a lower price?

A: That is not a common request, but it's not an unreasonable one. If your counter offer is fair, I'll be happy to pass it on to the seller. You never know. They might accept it. I will not pass on frivolous low ball offers, however.

Q: Where are these items kept? Do you have them?

A: In most cases, the sellers retain possession of their items.

Q: I am looking for <such and such>. Do you have any of those?

A: If you don't see it on our Web site, we do not have it. Remember this, just because we don't have it now does not mean we will not have it in the future. We hope that you will come back and visit our site often. We're always adding new things.

Q: I see that some things you sell offer free shipping for sales over $100.00. Why do you charge shipping for dolls and other consignment items.

A: For items we buy at wholesale and resell, our profit margin is kept slim to offer you the best prices possible. The larger your order, the easier it is for us to offer you the return benefit of a discount in the form of free shipping. That limit of course is $100.00. We can not do the same with consignment items. Our sellers have determined what they need to receive for their items. Generally consignment items from any one seller are sold one item at a time. The seller has to pay shipping in order to send the sold item to the buyer. Thus to recoup their costs, the cost of shipping must be passed on to the buyer. This is standard practice in consignment sales.

Q: Can I buy using "lay away"?

A: Yes. There are some conditions however. We can only put items on lay away which we are selling through our consignment service. All of those items are identified as being sold on behalf of individual sellers. There is a maximum time we will hold an item. That is, 30 days. If the final payment is not received by then, we will return your initial payment and remove the item from hold. During the time the item is held from you, it will still be displayed but we will note that it is being held pending a sale and even if someone offers the full price during that hold time, it will remain locked for you. If you wish to buy an item this way, please notify us of your intent ahead of time. Let us know which item or items you wish held, for how long and the amount you wish to pay initially. We can not hold items without an initial down payment. The amount of the down payment is not fixed but we prefer at least 25% of the selling price. Please follow our instructions on how to send a down payment and subsequent payments. As soon as the final payment is received, the item will be released to be shipped to you.

Q: I cannot find your email address listed on this Web site. How come? How can we contact you?

A: You absolutely can contact us through email. No, our email address is not published on this Web site. There are no email addresses displayed on this site. We have intentionally kept them off the site to protect against abuse by spammers. Anywhere you see a link on the site which says "Contact Us" or "Email Us" or something to that affect, that will allow you to send us a message by email.

For further information or questions, contact us